Understanding computer telephony : how to voice enable databases- From PCs to LANs to mainframes.
- 2nd. ed.
- [New York] : Flatiron, 1997.
- 503 p. : il.
Second edition now includes TAPI, TSAPI and CT-Connect.
I- Opportunities and applications. II- Connecting to the telephone network. III- Caller input. IV- Computer telephony system output. V- Accesing data. VI- Computer telephone integration (CTI). VII- Conclusion.