Carden, Carlton.

Understanding computer telephony : how to voice enable databases- From PCs to LANs to mainframes. - 2nd. ed. - [New York] : Flatiron, 1997. - 503 p. : il.

Second edition now includes TAPI, TSAPI and CT-Connect.

I- Opportunities and applications. II- Connecting to the telephone network. III- Caller input. IV- Computer telephony system output. V- Accesing data. VI- Computer telephone integration (CTI). VII- Conclusion.

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