TY - BOOK AU - Carden,Carlton TI - Understanding computer telephony : : how to voice enable databases- From PCs to LANs to mainframes SN - 1578200008 PY - 1997/// CY - [New York] : PB - Flatiron, KW - TELEFONIA KW - REDES KW - COMPUTACION N1 - Second edition now includes TAPI, TSAPI and CT-Connect N2 - I- Opportunities and applications. II- Connecting to the telephone network. III- Caller input. IV- Computer telephony system output. V- Accesing data. VI- Computer telephone integration (CTI). VII- Conclusion ER -